Reference

Terms and Conditions at v3game

These terms set out the rules of your account with us — what you can do, what we commit to, and how we handle deposits via UPI, Paytm…

Governed by local law where permittedUPI, Paytm, PhonePe coveredDispute resolution includedAccount security obligations explainedWithdrawal rules clearly stated
v3game Terms and Conditions at v3game
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear, or you believe your account has been managed outside these terms, our support team is here to clarify and resolve.

Live Chat Connect with our support team directly from your account dashboard. Live chat is staffed around the clock and is the fastest way to raise a terms-related question or account concern.
Email Support Send a detailed query to our support address for matters that need a written record. We aim to reply within 24 hours, including a case reference number so you can track your query.
Help Centre Our help centre hosts a structured set of policy articles covering account rules, payment terms and dispute steps — search by keyword or browse by category to find the relevant clause fast.
HOW WE UPHOLD THIS POLICY

Data, Security and Account Responsibility

Our obligations under these terms extend beyond the words on this page — here is how we actively manage each area day to day, so you can see the practice behind the…

Data Handling

We collect only the data required to operate your account — name, contact details and transaction records. We do not sell your data to third parties. You can request a copy of your stored data through the account settings panel at any time.

Cookie Policy

We use session cookies to keep your account authenticated and preference cookies to remember your lobby settings. You can manage cookie preferences from the footer of any page; withdrawing consent for non-essential cookies will not affect your account access.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We send a login alert to your registered contact whenever a new device accesses your account, so any unrecognised session can be flagged immediately.

Data Retention

Transaction records and account activity logs are retained for the period required by applicable law. After that period, data is deleted or anonymised. You may request early deletion of non-mandatory records by submitting a written request to our support team.

Requesting Changes

To correct inaccurate personal data or update your account contact details, submit a request via live chat or email with your account ID. We verify identity before applying any changes and confirm completion within 72 hours.

Dispute Resolution

If you believe a transaction was processed incorrectly or a rule was applied in error, raise a formal dispute through email support within 30 days of the event. We acknowledge all disputes within 48 hours and aim to resolve them within seven working days.

Your Questions on Our Terms Answered

Below are the questions our account holders raise most often about these terms. If your question is not covered here, our live chat team can walk you through the relevant clause directly.

We update these terms when our policies or legal obligations change. We notify you via your registered email or an in-account message before any material change takes effect. Continued use of your account after that notice counts as your acceptance of the updated terms.

Your account is subject to the laws of the jurisdiction under which we operate. Access is available only where local law permits, so the governing law that applies to your use depends on your location and the regulations that cover online gaming activity there.

Submit a written closure request via email or live chat with your account ID. We will process the request within 48 hours, settle any pending withdrawal to your verified UPI, Paytm or PhonePe account, and confirm closure to your registered contact.

No. Our terms allow one account per person. If duplicate accounts are detected, we reserve the right to merge or close them and withhold any activity conducted on the secondary account pending a review. Contact support if you believe an error has been made.

Raise the issue through live chat with your UPI or PhonePe transaction reference. We cross-check against our payment gateway logs and, if the credit is confirmed received on our end but not reflected, we correct the balance within four business hours.

Log in to your account and use the data-request option in account settings, or send a written request via email. We verify your identity first and then provide a structured export of your stored data within 30 days of the verified request.

We may suspend an account if there is evidence of fraudulent activity, breach of these terms, misuse of promotional features, or if we are required to do so under applicable law. We notify you in writing and explain the reason unless prohibited from doing so by law.